I had a helpdesk call sent to me from a frustrated helpdesk
analyst as the users on the site kept on getting the following error in outlook.
After examining the Exchange server for any errors in the
event viewer, the error was found and could be replicated by rebuilding the
offline address book
To fix the issue do the following. First lets recreate the
issue by going to offline address book in the exchange 2010 MMC, right clicking
on Default offline address book and clicking on update as highlighted in yellow
Go to event viewer and you will see two event s generated 9360
and 9340. Now for the fix.
Open up regedit and
navigate down to “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet \Services\MSExchangeSA\Parameters.
Now add a DWORD with the following value name “OAL Post Full
If Diff fails” and the value data of 1.
Go back and rebuild the OAB and go back to event viewer and
look for event id 9107, in my case I got 9411 which is also ok.
Now go back to regedit, and remove the key you created. That should resolve the issue, again test this by rebuilding the OAB and checking the event viewer, but if it doesn't work, you should restart your Exchange server which normally resolves the issue.
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